About RaunaqMart — Pakistan’s Trusted Online Store
Who We Are & Why We Started
RaunaqMart is Pakistan’s online store for quality skincare and women’s fashion. We started because we saw a real problem: shopping online in Pakistan felt risky and stressful.
We wanted to build something different — a place where you actually trust the seller, where you can pay safely when your order arrives, and where customer service means real humans responding to you, not bots.
That’s RaunaqMart. We’re not here to sell you things you don’t need. We’re here because we genuinely believe online shopping in Pakistan can be better.
The RaunaqMart Story
A few years ago, one of us was frustrated trying to order skincare online. The other had an uncle selling beautiful clothing locally. That’s when the idea hit: what if we brought genuine products online and made sure customers felt safe doing it?
We started small — testing a few skincare products, building trust with customers, learning what works. Then we brought in our uncle’s women’s fashion collection. Each item is something we’d actually recommend to our own families.
Today, we’re still that same small team. But we’ve learned a lot.
What Makes RaunaqMart Different
Cash on Delivery Is Standard
You don’t pay upfront. No advance payment. No risk. Courier arrives like post Ex, you inspect the package, then you pay. That’s it. This is how shopping should work.
Every Product Is Quality Checked
Before it ships to you, someone from our team checks it. Is it what the photos show? Does it work? Is it worth the price? If the answer is no, we don’t send it.
Delivery Is Actually Fast
We dispatch orders within 24 hours. Delivery takes 2-4 business days across Pakistan. No endless waiting. No mysterious delays.
You Can Actually Reach Us
Message us on WhatsApp anytime between 9 AM and 9 PM. You’ll get a real person, not an automated response. We read your messages and we actually reply.
We Fix Our Mistakes
If something arrives damaged or wrong, we make it right. No arguments, no bureaucracy. Just: here’s the fix. Because one bad order shouldn’t ruin your experience.
How RaunaqMart Works
When you order, here’s exactly what happens:
1. You Browse & Choose — Take your time. No pressure. Read reviews, check specs, ask questions on WhatsApp.
2. You Place Your Order — Tell us your name, address, phone number. That’s all we need.
3. We Pack Carefully — Your order gets packed like it’s going to someone we care about. We use quality packaging so nothing breaks.
4. We Dispatch Fast — Within 24 hours, your package is with the courier. We’ll give you a tracking number so you know where it is.
5. Delivery in 2-4 Days — Courier arrives at your door. You can open and inspect the package.
6. You Pay When It Arrives — Once you’re happy with what you got, you pay the courier. No surprises, no hidden costs.
Free delivery on orders above Rs. 2,000. Every city in Pakistan. No exceptions.
The Products We Sell
Skincare
Pimple patches that actually work. Scalp massage tools. Sleep masks. Aroma diffusers. Everything sourced from reliable suppliers, tested before we list it, priced fairly.
We’re not selling miracle cures. We’re selling products that do what they claim.
Women’s Fashion
Kurtis. Suits. Dresses. Shawls. Many from our uncle’s local collection, some sourced from trusted vendors. Everything handpicked. Everything affordable.
Fashion shouldn’t be stressful or overpriced. It should make you feel good.
Our Team
We’re a small team of Pakistanis who actually care about this stuff. No suits, no corporate meetings where we discuss “customer acquisition metrics.” Just people trying to make online shopping work better.
We read your feedback. We implement your suggestions. We make mistakes and we own them. We’re not perfect, but we’re honest.
What Our Customers Say
Real people have ordered from us. They got their products on time. They were happy. Some came back for more. That’s our metric of success — not fancy testimonials, but real repeat customers.
Check our WhatsApp or social media for actual reviews from actual people.
What’s Coming Next
We’re thinking about:
- More skincare brands and options
- Expanding fashion categories
- Delivery to smaller towns and villages
- Better tracking and updates
But we’re doing it slowly. Quality over growth. We’d rather stay small and reliable than grow big and mess up.
Get in Touch
Have questions about a product? Want to place a bulk order? Just curious about how we work?
WhatsApp: +92 3478955722 (9 AM – 9 PM daily)
Email: info@raunaqmart.pk (reply within 24 hours)
RaunaqMart Values
Honesty. We won’t oversell you. We won’t hide things. If a product has a flaw, we tell you.
Quality over Quantity. Better to have 100 products we stand behind than 1,000 mediocre ones.
Your Trust Matters. Once you order from us, we want you coming back. That means we treat your order like it matters because it does.
Pakistan First. We’re building this for Pakistani shoppers, by Pakistanis who understand the challenges.
RaunaqMart — Making online shopping in Pakistan simple, trustworthy, and actually enjoyable.
Last updated: June 2026